Blog

March 19, 2018

3 REASONS WHY OUR CUSTOMERS KEEP COMING BACK

Emma Bird

"No matter how much that we grow, we will never end our commitment to providing each and every client the top quality service and lightning fast turnaround that they have come to expect. "

OEMs and service centers are all a little bit different in terms of their path to market, the types of custom parts that they need to fulfill their orders, and their volume of business. But no matter who they are, their success depends on partnering with suppliers that will ship them the parts that they need, when they need them, and at a price that they can afford!

For two decades and counting, our team at Central Tube and Bar has been the top provider of precision metal cutting, precision bending, parts processing and finishing, and tube laser cutting for an 8 state area. In that time, we have grown from a single facility in Conway, Arkansas into a company that also operates service centers in Waco, TX, and Tulsa, OK. 

No matter how much that we grow, we will never end our commitment to providing each and every client the top quality service and lightning fast turnaround that they have come to expect. 

Whether you order 100 parts from us, or 100,000, your order will receive our undivided attention, and will be shipped on your schedule! We’ve been fortunate to enjoy large amounts of repeat and referral business, and our clients keep coming back for several important reasons:

Value Design Services

Our team members have hundreds of years of combined experience with CNC fabrication, and prior to each production run, we sit down with our clients and have a look at their plans. In many cases, we can find ways to improve the original design, expedite the production run, and save our clients money. 

Just-in-Time (JIT) Delivery

Many OEMs don’t have the ability to store large amounts of parts or materials. Our team members are experts on lean manufacturing, and we can create a plan to get your parts to you at the start of each production run, and not a moment sooner. 

Our equipment is quick and easy to set up, and capable of performing multiple precision operations in a single run. This is a big advantage over other companies that require multiple machines to build prototypes. You can place your order with confidence, and you’ll never have to worry about missing a deadline again

If your path to market involves third party suppliers, it’s important that you receive your parts and materials when you need them. Sometimes parts arriving early can be as bad as parts arriving late if you don’t have room to store them! We’ll time our production runs around your production runs, and have the parts shipped when you need them.

Zero Defect Manufacturing

In large-scale manufacturing, some suppliers negotiate acceptable scrap rates on large shipments, but to us, that’s just crazy! Our parts are consistent, and our parts are guaranteed to be built to your exact specs, whether you order 10, or 10,000.

Service after the Sale

Our company’s success has been based on a large amount of repeat business, and we keep the doors of communication open at all times. We stand behind all orders, and if you ever have an issue or a concern, we listen. Most of our clients will require our services for many years, and we approach each new order as an opportunity to create a lifelong partnership. 

We stand behind every order and guarantee both zero-scrap precision and legendary customer service. Our success depends on repeat business, and we are prepared to do whatever it takes to turn you into a repeat customer

If you have any questions, or are ready for an estimate, contact us online, or at (501) 450-7750.

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